We accept major credit and debit cards, including Visa, Mastercard and American Express, and Union Pay. We also offer alternative payment options like PayPal, Apple Pay, Google Pay, Klarna and Sofort Überweisung (EPS).

Yes, we do offer payment plans with Klarna. Available only in Austria, Finland, Germany, Netherlands, UK, Denmark, Norway and Sweden.

No, unfortunately we do not offer any kind of payment upon delivery.

To place an order, visit our website and browse our products.Once you've found the item you want, select the desired options (e.g., size,color) and click on the "Add to Cart" or "Buy Now" button. Follow the prompts to provide your shipping address, payment information, and any additional details required. Review your order summary and click on the "Check out" button to complete your purchase.

Once your order is shipped, you will receive an automated confirmation email/ notification with a tracking number. You can use this tracking number to monitor the progress of your shipment. Visit the designated shipping carrier's website and enter the tracking number in the appropriate field to get real-time updates on the whereabouts of your package.

If you created an account with Saint Bones - you can always see the details after signing in to your account.

You are very welcome to our showroom located at Am Hof 12, Vienna, Austria!

Please note that our prices are subject to change. If you purchased the item within 14 days prior to the price adjustment, you may be eligible for a partial refund. This policy only applies specifically to items that have been reduced in price, whether it is a permanent sale price adjustment or a temporary discount.

Currently we offer shipping with DHL Express. Delivery times may vary, so please, in need of assistance, contact our customer care. Free shipping is available for the orders above 200€.

Yes, we do offer international shipping to the most locations. Please, note that customs fees, duties, and taxes may apply, which are the responsibility of the customer. Shipping rates and delivery times may also vary for international orders.

For security reasons we are not able to ship to PO Boxes, APO/FPO address and hotels. The delivery to workplaces is possible, make sure to indicate the company name and precise instructions.

If your delivery address is outside the EU you might have to pay importing fees and/or VAT or other charges according to your domestic law. Please note that these fees are not refundable.

We offer DHL Express delivery for all orders. Please, mind that fulfilment time might be different for some items and location. Once your order is placed, you will receive an estimated delivery timeframe. Depending on the availability of the item, the order fulfillment is done within 1-3 days on average. Usually to most European location the delivery itself takes 1-2 business days, to distant overseas locations up to 4 days. Please note that unexpected circumstances, such as customs delays or weather conditions, may affect the delivery time.

When you place an order through the website, your items will be delivered in secure packaging. Inside the packaging, you will find your your timepiece in a handcrafted black wooden box.

We offer a 2 years international limited warranty. To learn more about limitations and specific warranty terms, please consult out T&C. The warranty only applies to items purchased directly from Saint Bones.

We recommend keeping your digital invoice as validation of your warranty and ownership. In case you bought the item in our showroom do keep your receipt for warranty.

In the event of an accident resulting in damage to your item, we are here to provide assistance in repairing and restoring its beauty. To initiate the process, please contact our customer service at customer@saintbones.com
and give us as many details as possible. Please include pictures highlighting the damage. Our team will carefully evaluate the situation, provide you with a cost and time estimate, and offer further advise. Please note that assessment can take up to 2 weeks.

If your timepiece is no longer covered by our warranty, you can still have it repaired. However, any associated costs will be your responsibility. Our customer service team can provide further guidance on the repair options available to you.

We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped or is in the process of being prepared for shipment, cancellation may not be possible. In such cases, you may need to initiate a return or exchange once you receive the order.

We have a 14-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 14 calendar days of delivery for a refund or exchange.

The product should be in its original condition, with all original packaging, tags, and labels intact. It should not have been worn, altered, or damaged. Any accompanying accessories, certificates, or documentation should also be included in the return. Some products may have additional specific conditions for returns, such as hygiene seals on certain items like earrings. Please refer to our return policy for detailed conditions.

Some items are non-returnable, such as: earrings and body piercings  due to hygiene reasons, engraved and personalized rings, pendants and other pieces of jewelry, any bespoke jewelry and watches, or customized eyewear.

To initiate a return, please contact our customer support team via emailcustomer@saintbones.com.  Provide them with your order details. They will guide you through the return process, provide any necessary instructions or documentation, and address any specific concerns or questions you may have.

The return is free of charge for Saint Bones timepieces.

Yes, depending on our return policy, we may offer exchanges for eligible products. Exchanges are typically available for the same product in a different size, color, or style, subject to availability. If you wish to exchange a product, please contact our customer support team, and they will guide you through the exchange process.

Once we receive and process your returned product, we will initiate the refund according to our refund policy. Refunds are issued in the same form as the original payment method. The timeframe for refunds to be processed and reflected in your account can vary depending on the payment provider and any applicable processing times.

We recommend opening the package in front of the courier and examine packaging and the product for obvious damages. If you receive a defective or damaged item, please contact our customer support team as soon as possible after receiving the order. Provide them with details and, if possible, include photos of the damage or defect. We will be happy to assist you in resolving the issue by offering a replacement, refund, or any other necessary arrangements.